In these Terms & Conditions, the ‘Company’ shall mean Nine Flowers Travel Service CC trading as Amazing Ways; a company registered according to the company laws of the Republic of South Africa. The ‘Client’ shall mean the person who has signed a booking form as the Lead Booking Name and each person named in the booking form. The ‘Agent’ shall mean the company, who has signed an Agent’s Contract and is booking a Client to travel with Amazing Ways.
Deposit and Payment
All rates quoted are subject to change without prior notice due to currency adjustments, increases in Government Bed Levy, sales tax or VAT and any other unforeseen operator increases, until such time as full payment has been received and final documentation has been issued.
The following payment terms apply to all the Company services, excluding air travel, confirmed:
- Payment is possible by means of direct transfer (wire transfer) into our bank account.
- Our banking details are detailed on our invoice.
- Generally, a 25% deposit is required on confirmation of bookings with the balance due 30 days prior to arrival. In some cases, a higher deposit and full payment will be required 60 days prior to travel depending on the travel season and services booked.
Cancellation policy
Any cancellation of a booking by a Client or Agent must be in writing and shall only be effective upon its acknowledged receipt by the Company. The date on which the Company receives the correspondence or a company recognized Agent, will determine the cancellation charge if any.
Cancellation charges will be incurred as follows
Cancellation up to 91 days prior to arrival a 15% of the total rate
Cancellations 90 – 31 days prior to arrival 25% of the total rate
Cancellations 30 – 22 days prior to arrival 50% of the total rate
Cancellations 21 – 14 days prior to arrival 75% of the total rate
Cancellations less than 14 days prior to arrival 100% of the total rate
In High Season and for group bookings different cancellation policy applies.
For specific products and services, special conditions may apply. For example, luxury train travel (Blue Train & Rovos Rail) and Botswana and Zambia packages.
These conditions will be noted at the time of booking.
Liability
The Client hereby acknowledges, confirms and records that he/she understands the risk inherent in adventure travel in African destinations and associated activities. The Client is accepted onto the tour and undertakes to do the tour, travel or activity at his/her own risk. The client agrees and concedes that the Company, its representatives and employees shall not be responsible for loss or damage to possessions, or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever unless directly caused by the Company’s negligence.
Delivery Terms
Amazing Ways does it’s best to ensure that all accommodation, restaurants, attractions and activities are available as planned. However should this not be possible due to circumstances beyond our control, we reserve the right to accommodate our clients in alternative establishments of a similar or higher standard.
Insurances
The Client accepts that it is his/her responsibility to arrange insurance. Comprehensive travel insurance covering cancellation, curtailment, medical, emergency travel and personal accident is compulsory on all tours. Insurance for the loss of baggage, money or personal items is recommended.
Client Responsibility
It is the Client’s sole responsibility to ensure that passports, visas, travel permits and inoculations required for the tour, are obtained well in advance and are in order in terms of all the countries to be visited. It is the Client’s responsibility to meet any additional costs incurred either by the Client (or by the Company on the Client’s behalf) as a result of any failure by the Client to comply with such requirements. The Company may not be held liable for any failure on the part of a client to be in possession of the correct travel documentation.
The onus is on the Client concerned to fully acquaint themselves with the Terms and Conditions set herein and all matters such as visas, required documentation, payment schedules and cancellation policies.
It is the Client’s responsibility to check the latest FCO advice (foreign & commonwealth office) for the countries they will be travelling to.